Returns

At GardenSquared.co.uk we guarantee only to send you top notch products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

email gardensquared@live.co.uk

call: 0843 523 5295

otherwise write to:
GardenSquared.co.uk

Manor Farm Cottage

Station Road

Harby

Newark
Nottinghamshire

NG23 7EJ

Incorrect Goods

If we sent you something you hadn't ordered, please contact us within 7 days informing us of the problem. You can return it within 30 working days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 30 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products

If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 30 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

Cancellation

To cancel an order, please drop us an e-mail at gardensquared@live.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns

You can return anything you're not happy with within 30 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return.  We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 30 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.